Frequently Asked Questions
Everything you need to know about shopping with ShopBobbys
What are your standard shipping times for furniture and decor?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-10 business days. Large furniture items requiring freight may take up to 14 business days.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns.
Do you offer international shipping?
Currently, ShopBobbys ships to the contiguous United States and Canada. We are working on expanding our reach to more international destinations in the near future.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm for larger home purchases.
What should I do if my item arrives damaged?
Please inspect your order upon arrival. If an item is damaged, contact our customer support team within 48 hours with photos of the damage, and we will arrange a replacement or refund immediately.